Good to know: Additions and comments
The mentioned prices are in Euros per day and apartment including bed clothes, towels, bath towels for pool and sauna, bathrobes for the adults, dish towels, dishes and cookware, full costs for energy, W-LAN and one parking space (two spaces for the grand apartments) in our underground car parks (one in the house and one 300 m away).
Furthermore you have free use of the panoramic indoor swimming pool, wellfeeling area, play facilities for children and funroom.
Most chill lounges can be used - separated by a curtain - as an additional bed for one child born in 2004 or later in summer 2019 and born in 2005 or later in winter 2019/20).
For your baby we offer a cot, bed guard, child’s chair, toilet seat for kids, baby bath tub and bottle warmer for free use (please specify when booking).
Furthermore included is in summer the SUPER.SUMMER.CARD. With this card you can use the cable cars and hiking bus in Serfaus, Fiss and Ladis and you can take part in a rich leisure program with guided hikes and children animation free of charge.
Not included is the visitor's tax per person and day of EUR 2.60 (to be paid up to year of birth 2003 in summer 2019 and up to year of birth 2004 in winter 2019/20).
Also not included are any costs for massages, physiotherapy, gaming machines, washing machine, dryer, telephone usage, final cleaning (Studio: €60,- / Suite: €80,- / Grand: €100,-) as well as compensation for loss or damage of inventory.
Check in / Check out: Your apartments are ready to use at 4pm on the day of arrival and must be left at 10am on the day of departure.
Unfortunately we cannot permit pets because we also have to consider allergic guests. We kindly ask for your understanding.
One-time costs for the final cleaning:
Studio: EUR 60,-
Suite: EUR 80,-
Grand: EUR 100,-
After receiving your deposit according to our confirmation of reservation you will receive a guaranteed booking confirmation.
“Free of expense for receiver” on our bank account at Volksbank Tirol AG, IBAN: AT 59 4239 0005 0003 7264, BIC/SWIFT: VBOEATWWINN. The remaining amount can be paid prior to your arrival via bank transfer or at least one day before your departure on site in cash or by using your European debit card (Maestro). Please notice that we do not accept any credit cards.
For cancellations up to 3 month before your arrival date, you receive back your deposit less a service charge of EUR 25.00 per apartment.
For cancellations from 3 month up to 1 month before your arrival date 40% of the total rental price.
For cancellations from 1 month up to 1 week before your arrival date 70% of the total rental price.
For cancellations within the last week of your arrival date 90% of the total rental price.
For no-shows, too late arrival or earlier departure we charge you 100% of the total agreed price (incl. final cleaning and visitor's tax).
If we can rent the apartment to somebody else we do not charge cancellation fees, but a service charge of EUR 25.00 per apartment.
General terms and conditions for the hotel business (AGBH 2006) are valid,(except in §4 end of accommodation and §5 cancellation fee).
Travel cancellation insurance:
No doubt you are looking forward to your holiday. However, anything might happen before you set off. To avoid unnecessary expenses in case of cancellation and mountains helicopter rescue we recommend protecting yourself with the Hotelstorno Plus or the extensiv Hotelstorno Premium insurance.
Take out a travel cancellation insurance: Europäische Reiseversicherung (European Travel Assurance)